DentALL - global distribution of dental equipment

General Information

Information regarding our basic procedure for ordering, shipping & payment methods, for ordering through our webshop & by telephone, as well as our general terms and conditions.

1 - ORDERING

- How can I place an order?
- Ordering through the website:
- Order confirmation:
- AOL users : Special Attention!

2 - SHIPPING

- Express:
- Standaard:
- Free shipping:

3 - PAYMENT

- New customers:
- Existing customers:
- VAT (BTW) & other taxes:

4 - INTERNATIONAL ORDERS

- We Accept international orders

5 - WHOLESALERS & DISTRIBUTORS

- looking for worldwide distributors

6 - GENERAL TERMS & CONDITIONS

ORDERING: Back to top

How can I place an order?

Orders can be placed 24 hours a day via our website at http://shop.dent-all.nl or http://www.dent-all.nl
Sales representatives are also available at +31-(0)20-4282288.
Orders can also placed by faxing to +31-(0)20-4282288

You can allways place an order by Email: sales@dent-all.nl

Ordering through the website:

Selecting items:
On each product page, you will find an "add to cart" button. Clicking on this button will add the item to your virtual shopping cart. This does not mean you must purchase the item you have chosen! You can still change the content of your shopping cart before you finalize the order and you must still go through the checkout procedure before the order is complete.

Changing quantity / deleting items in the shopping cart:
Clicking the "Cart Contents" button, will display the content of your virtual shopping cart. Here you can review, change quantity or delete your chosen items.
For changing the quantity, type the desired quantity under "Qty", then click "update"
For deleting an item, select the "remove" box next to the item, then click "update"
From here you can continue shopping or proceed with the checkout procedure.

Order confirmation:

After completing the order process, you will automaticly receive the first confirmation by e-mail (to the e-mail address you have provided), confirming your order was placed correctly.

After personally reviewing your order, we will send you a second confirmation, containing final details regarding expected delivery times, shipping and any other relevant details including the final amount charged.

AOL users : Special Attention!

It appears that our automatic e-mails, do not reach AOL users (due to AOL e-mail filters). If you have another e-mail account (no AOL) please use it.
If you have used an AOL e-mail account, we will mail you through our alternative e-mail address (dentall@alien-visitors.nl), but please be prepared for a slight delay in our response time.

SHIPPING: Back to top

Express:
Our preferred shipping method is by UPS "standard" + insured, (about 1-3 days depending on your location).
For most european countries this is the best option.

Standaard:
It is also possible to ship by TPG post for a cheaper service but longer delivery times and not always very secure.
For some remote countries this is a good solution to avoid extreme shipping costs.

* If you have a different shipping preference or an account with another shipping company, please let us know and we will do our best to accommodate your needs.

Free shipping:

The netherlands: All orders above 500.00 euro, are shipped free of charge by UPS.

Belgium & Luxembourg: All orders above 1000.00 euro, are shipped free of charge by UPS.

Germany: All orders above 1500.00 euro, are shipped free of charge by UPS.

Rest of the world: Free shipping will depend on your location and total amount ordered.

PAYMENT: Back to top

We Accept the following payment methods:

- PayPal payment (you will receive instructions during or directly after the ordering proccess)
- Credit card payment through the PayPal system (with or without having a PayPal account)

- Direct bank transfer (our bank details can be found on the "about DentAll" page)
-
New customers:

New customers are required to make full payment in advance.

Existing customers:

Existing customers may have the option of payment after delivery, depending on agreements made.

VAT (BTW) & other taxes:

All customers in EU member countries (except The Netherlands), who provide a valid VAT (BTW) registration number, will not be charged VAT (BTW).
If you do not supply us with a valid VAT (BTW) registration number, you will be charged 19% VAT (BTW).

All customers in NON EU member countries, will not be charged VAT (BTW) by us. You will probably be required to pay VAT and other duties on delivery. depending on your countries import laws.

Link: you can check your EU VAT registration number here !

INTERNATIONAL ORDERS: Back to top

We Accept international orders for all our products !

*** International orders of the Alpha-Bio Implant system & other Alpha-Bio products (which we supply only in The Netherlands) will be forwarded to the relevant supplier ***

WHOLESALERS & DISTRIBUTORS: Back to top

DentAll is a manufacturer of dental equipment and exclusive distributor for many of the products that are found on our website.

We are looking for worldwide distributors and wholesalers for our products!

For more information please contact us (see our contact information page).

GENERAL TERMS & CONDITIONS: Back to top

1. General Conditions of Use

1.1 These general terms & conditions apply to all offers of DentAll and on all DentAll contracted agreements.

"DentAll" as stated in these general conditions and elsewhere on this site refers to the company with offices located in Amsterdam, The Netherlands.

DentAll reserves the right to change, modify or update these terms & conditions from time up to time without notice.

Through the use of the website of DentAll and/or placing an order the purchaser accepts these general terms and conditions as well as all other rights and duties as indicated on the website.

Along side the terms & conditions indicated there may be additional terms & conditions which apply to certain services and/or products. Should there be discrepancies between these additional terms & conditions and the original terms & conditions then the additional terms & conditions will take precedence above the original terms & conditions, unless stipulated otherwise.

These general terms & conditions stipulated may only be deviated from by way of explicit agreement in writing and in which case the remaining provisions of these terms & conditions shall remain in force.

Should the purchaser refer to their general terms & conditions, those terms & conditions do not apply unless explicitly agreed in writing by DentAll.

The term "purchaser" is used for every visitor of the website or each natural person or legal entity who has a contractual relationship with DentAll.
DentAll is authorised to use a third party in the implementation of any agreement with the purchaser.

2. Offers and provisional agreements

2.1 All offers by DentAll are without engagement. Offers or prices are to be seen as an invitation to the potential purchaser(s) to engage in a sale. DentAll is in absolutely no manner bound to this, unless this has been unambiguously confirmed in writing. The acceptance of the invitation of the potential purchaser to engage in the sale is considered as an offer and leads only to a provisional agreement so long as the remaining provisions in this Article has been completed.

2.2 Offers occurring subject to the availability of the products. DentAll has the right to replace the ordered product with a similar product in place of annulling the agreement.

2.3 A definite agreement comes about the moment an order confirmation has been sent to the purchaser by e-mail address as stated by the purchaser on the registration form.

2.4 The purchaser and DentAll agree that by use of electronic communication a valid and definite agreement comes about, as soon as the conditions in Article 2.1 and 2.3 are met. The lack of an ordinary signature does not exonerate from being bound by this agreement and the acceptance of it. This also applies to the electronic files of DentAll wich as far as the law allows count as a presumption of proof.

2.5Communications by any means, oral, by telephone or by means of e-mail, relating information, images and work-related tasks etc. with relation to any offers and the most important characteristics of the products shall be provided as accuratly as possible. DentAll does not guarantee in this agreement that all the information on offers and products will be fully accurate. Any differences do not qualify as ground for compensation and/or dissolution.

3. Prices

3.1 All prices on the site are "ex Warehouse" (incoterms 1990), originally expressed in euros, except when the currency converter available in the online shop is used, conforming to the legal regulations hereby, and are excluding VAT and excluding other levies by the government and excluding shipping costs, unless mentioned otherwise in the product related information.

3.2 If the recipient is not in the country where the shipping originates, the recipient is responsible for chargeable VAT or import duties.

3.3 Special offers are only valid for the time duration (deadline) as mentioned with the specific offer. 3.4 The purchaser is chargeable for merchandise that DentAll. has confirmed in accordance with Article 2.3 of these terms & conditions as herein notified. Known (manipulation) mistakes in the price, such as obvious inaccuracies, can be corrected by DentAll even after agreement has taken place.

3.5 Shipping charges are not included in the price. The shipping costs are mentioned on the website. Special tariffs apply to delivery outside the Netherlands. Certain conditions may apply depending on the method of payment used, the form of delivery and costs thereof. These charges are clearly communicated to the purchaser.

4. Payment

4.1 Orders via our website can be paid for in the following manner:

1- Bank transfer
2- C.O.D. - Available only for The Netherlands

DentAll may extend the methods of payment in the future. Additional methods of payment will be made known on this site as they become available.

4.2 In the event that a term of payment has been agreed by DentAll. , the Purchaser will be in default if the term of payment is allowed to expire. Terms of payment can solely be agreed in writing under conditions to be stipulated and agreed at the time.

4.3 In the case that payment by credit card is chosen then the terms & conditions of the credit card company apply. DentAll has no part in the relation between the purchaser and the credit card company.

4.4 Non-payment or late payment by the purchaser shall incur the following:
An interest rate of 3.5% shall be levied from the last day on which payment should have been received until the day the outstanding amount is paid in full. Any part of a month in this time frame shall hitherto be counted as a full month.

4.5 Any additional costs of any sort bought to bear on DentAll. as a result of the non-compliance of the purchaser of their payment obligations shall be at the expense of the purchaser.

4.6 In case of late payment DentAll is authorized to annul the agreement with immediate effect or to suspend (further) supply up to the moment at which the purchaser has entirely complied with their payment obligations including the payment of any chargeable interest and costs thereof.

5. Delivery and delivery times

5.1 Orders are of course delivered as swiftly as possible. Delivery periods are indicated on the website but are only to be considered as a guide and should never be considered as definite. DentAll may announce additional information on delivery times on the website or in other written forms. Such information should only be taken as an indication.

5.2 A product that is temporarily out of stock when ordered by the purchaser will when available be indicated as such. Delays will be communicated to the purchaser by telephone or e-mail.

5.3 Delivery will be sent to the address given by the purchaser during the agreement process. Any additional information concerning delivery shall swiftly be made known to the purchaser.

5.4 DentAll shall ensure delivery by mail or by any other manner at the discretion of DentAll, at the expense of the purchaser. Delivery by mail or delivery in any other manner shall take place only after payment has been received for the products provided by DentAll. The merchandise only becomes the property of the purchaser at delivery.

5.5 DentAll reserves the right to split the delivery of merchandise bought. The extra cost of such a “Split Delivery” shall be borne by DentAll.

5.6 Special conditions may apply to deliveries abroad.

6. Exchange & right of inspection

6.1 The purchaser is obliged to inspect the products thoroughly and immediately after delivery. Any damage and/or missing parts in the product(s) must be reported in writing and as soon as possible and at the latest within 14 days after delivery. Non-visible damage/missing parts must be reported within 21 days after the problem could reasonably be detected. In case of returns, the purchaser shall receive replacement product(s) unless these are unavailable in which case The purchaser is given the choice of a refund or a credit receipt.

6.2 In case of returns due to damaged goods, Shipping costs for product returns are at the expense of DentAll. Otherwise Shipping costs for product returns are at the expense of the purchaser.

6.3 Any complaints founded on facts that justify the proposition that the delivered product does not meet the agreement, are only valid for a period of 1 year after receipt by the purchaser.

6.4 Should the delivered product not meet the specifications as laid out in the agreement then DentAll is obliged only to deliver the missing part(s) of the product, repair or offer a replacement of the product.

7. Transferal of Property

7.1 Ownership of Property despite actual delivery, is only transferred to the purchaser after said purchaser has fulfilled the agreement with DentAll in its entirety, including compensation of any interest and costs, which also includes deliveries of an earlier or later stage and to the products themselves and/or tasks performed in relation to said product(s).

7.2 The purchaser may not encumber, sell, re-deliver, separate or otherwise encumber (delivery of) the products, before the property is rightfully in their possession.

8. Guarantee and liability

8.1 Products supplied by DentAll. are subject to the guarantee by the manufacturer of the product concerned. Responsibility by DentAll during the guarantee period is exclusively that of providing a counter function.

8.2 DentAll. can only be held liable for damages which can be attributed towards intent or gross negligence, or which are due to circumstances that on the basis of statutory regulations are at its own risk. DentAll. will never be liable for loss of profits and/or consequential damages, indirect damages and loss of earnings and/or turnover.

8.3 If DentAll is held responsible, for any reason whatsoever, to compensate for damage then damage compensation shall amount to a sum no higher than the invoice value of the product or service by which damage has been caused. DentAll cannot be held responsible for damages outside of warehouse and/or personnel damage.

8.4 Circumstances, which do not fall under the risk of DentAll include: strike, worker exclusion, sickness and/or transit prohibition, transport problems, non compliance with the obligations of sub-contractors, breakdowns in production, force of nature and/or nuclear calamities and war and/or the threat of war, debt belonging to DentAll, subject to set-up or gross debt.

8.5 The stipulations in this article leave DentAlls legal liabilities unimpeded by virtue of statutory regulations.

8.6 Notwithstanding this Article, there is no cause stipulated for guarantee if wear & tear can be considered as normal and in the following cases: if changes have been introduced to the product, among these repair which has been performed without the authorization of DentAll or the manufacturer; if the original invoice cannot be submitted, has been modified or made illegible; if damage and/or non functioning is a consequence of the non-compliance with the written instructions or irresponsible use; or if damage has arisen by incorrect set-up, gross carelessness or negligent maintenance.

8.7 The Purchaser is under the obligation to exonerate DentAll for any third-party claims against DentAll. with respect to the execution of the agreement, as far as the law does not stipulate otherwise than that the damages and losses concerned are at the Purchasers expense.

8.8 DentAll guarantee good quality and proper service. Purchasers who have made use of the services on the DentAll. site can appeal to a special dispute procedure (to see also Article 13).

8.9 It is possible that DentAll will makes available on its website links to other websites which may be interesting or informative for the visitor. Such links are purely informative. DentAll is not responsible for the content of the website which is referred or the use which may be made of it.

8.10 The stipulations in this article leave DentAlls legal liabilities unimpeded by virtue of statutory regulations.

9. Circumstances beyond one’s control

9.1 DentAll is not obliged to fulfill its obligations towards the Purchaser in case of circumstances beyond its control, the obligation is postponed for the duration of the circumstances respectively.

9.2 Circumstances beyond its control are understood to be unintended circumstances, as a result of which compliance with its obligations towards the Purchaser are partly or entirely prevented. These circumstances include strikes, fires, business disturbances, power failures, non- or not timely delivery by suppliers or other third parties and the absence of any licenses to be obtained via the government. Circumstances beyond its control also include failures in (telecommunications) networks or connections or applied communication systems and/or the non-availability of the internet site at any time.

10. Intellectual property

10.1 The purchaser recognizes explicitly all rights of intellectual property of information displayed, communications or other expressions concerning the products and/or concerning the internet site of DentAll, its sub-contractors or other claimants.

10.2 It is prohibited for the purchaser to make use of and/or introduce modifications to the intellectual property rights such as described in this Article, for example duplication, without express authorization from DentAll., its suppliers or other claimants unless this is for private use or in relation to the product itself.

11. Personal data

11.1 DentAll shall use the data of the purchaser exclusively in conformity with its privacy policy. A detailed privacy statement can be found on the internet site.

11.2 DentAll thereby observes applies privacy rules and relevant legislation.

12. Applicable law and competent Court.

12.1 Dutch law applies exclusively on all offers and agreements.

12.2 The applicability of the Vienna Purchasing Treaty (United Nations Convention on Contracts for the International Sale of Goods) is explicitly excluded.

12.3 All disputes which may occur as a result of the agreement concerned or future agreements arising from it will be settled in accordance with the Regulations of the Dutch Arbitration Institute or, should DentAll wish to choose as such, the competent Courts applicable to the registered offices or abodes of DentAll or the Purchaser. Arbitration shall comprise one arbitrator. Arbitration shall take place in Amsterdam. Legal proceedings shall be held in Dutch. The Arbitration shall decide according to the law. All this is applicable unless the law explicitly stipulates a different competent Court.

13. Miscellaneous

13.1 Dent-All Innovation has offices located in (1012LX) Amsterdam, Zoutsteeg 43 and is registered at the chamber of commerce Amsterdam under no. 33281590/2. The VAT identification number is NL-043290693-B01.
All correspondence concerning an agreement or these conditions are to be sent to:

Dent-All Innovation,
Zoutsteeg 43
1012 LX, Amsterdam
The Netherlands

or use our Contact form.

13.2 The Dent-All Innovation helpdesk (020-4282288) is reachable for information.

13.3 Dent-All innovation strives to answer all incoming e-mails within 24 hours

14 The Dutch text prevails

14.1 The Dutch text of these general terms & conditions prevails above all translations of it.

DentAll, 18-01-2004